FAQ
How does the lifetime guarantee work?
We stand by the quality of our products and offer a lifetime guarantee for normal wear and tear.
- For standard products: If any damage occurs during regular use, you are eligible for one free replacement.
- For custom-made products: We provide one free replacement within 30 days of purchase.
Note: The guarantee does not cover loss, theft, or intentional damage.
How long is the shipping?
We ship worldwide from multiple locations, and delivery times may vary depending on your destination.
- Processing Time: Orders are processed within 1–3 business days.
- Shipping Time: Once processed, shipping takes 7–20 business days, depending on your location and shipping method selected.
You will receive a tracking number to monitor your shipment’s progress.
Can I cancel or make changes to my order?
Yes, you can cancel or make changes to your order within 3 hours of placing it.
- Contact our customer support team immediately for assistance.
- After the 3-hour window, orders are processed, and changes or cancellations may no longer be possible.
Is your jewelry made with real gold/silver?
Our jewelry is crafted with the finest materials to provide the best quality and durability:
- Gold-Plated Jewelry: Eco-friendly brass with five layers of gold plating for a long-lasting finish.
- 925 Silver & Moissanite Jewelry: High-quality sterling silver paired with moissanite stones.
- Stainless Steel or Titanium Steel: Durable, hypoallergenic, and perfect for daily wear.
We prioritize sustainability and affordability without compromising the luxurious look and feel.
How do I know when my order has shipped?
You will receive a shipping confirmation email with a tracking number within 1–2 business days after placing your order.
- The email will provide detailed information about your shipment, including tracking updates.
- If you haven’t received an email within this timeframe, please check your spam folder or contact customer support.
What is your Return Policy?
We want you to love your purchase. If you’re not completely satisfied, we offer a hassle-free return policy:
- Return Period: You can return your order for a full refund within 30 days of delivery.
- Eligibility: Items must be unworn, in original packaging, and include all accessories.
- How to Return: Contact our customer service team for a return authorization and further instructions.
When will my order ship?
We aim to get your order to you as soon as possible:
- Standard Products: Shipped within 3 business days.
- Custom Jewelry: Due to the intricate craftsmanship required, custom orders are shipped within 20 business days.
You will receive a shipping confirmation email with tracking details once your order has been dispatched.
